Benn’s Books Privacy Policy

Benn’s Books regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Benn’s Books users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Matt at
03 9557 3969.

Collection of Information
In order to use the Benn’s Books website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Benn’s Books is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.

Use of Collection Information
Any details collected from Benn’s Books customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using transport layer security technology (TLS). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at
info@bennsbooks.com.au

 

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@bennsbooks.com.au

 

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications
Benn’s Books uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@bennsbooks.com.au

Third Parties
We will not share your information with any third parties.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Benn’s Books site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.bennsbooks.com.au

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Benn’s Books Security Policy
Benn’s Books uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Benn’s Books or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Benn’s Books.

For more information about eWAY and online credit card payments, please visit
www.eWAY.com.au


Delivery Policy
After ordering online, you will receive an email confirmation from Benn's Books containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. For goods currently in stock we will attempt to send your goods via Australia Post within one working day (to see estimated delivery times for Australia Post’s regular parcel service please check the Australia Post website www.auspost.com.au/parcels-mail/domestic-delivery-times.html). Most deliveries arrive around 2 days after this but can take up to 5 working days. If items have not arrived at this time, please contact us so we can follow them up for you. Alternately, we can provide Auspost track and trace details so you can track your delivery yourself.

Items not currently in stock will take longer. If a title is not in stock please contact us via email at info@bennsbooks.com.au to confirm price and availability and we will provide an estimated delivery timeframe before you place an order.


Refund & Returns Policy

Refunds are only offered for misbound or faulty books returned within 14 days. Please email us at info@bennsbooks.com.au within that time so we can resolve any problems.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit the eWAY website at www.eway.com.au